This position will be responsible for:

• Interact with Policyholders, Customers and Agents and exhibit in-depth knowledge of the Company's Casualty insurance contracts and associated coverage.
• Manage routine and complex caseloads involving casualty, including auto and general liability insurance claims, ranging from moderate to high degrees of complexity.
• Manage costs and execute appropriate decision-making to advance compliance with insurance regulations and company expectations.
• Partner with teammates to effectively coordinate the delivery of exceptional claim service.
• Identify and refer risks which may warrant Underwriting, Marketing action or Fraud investigation.
• Provide high quality "frontline" customer service, team interaction, and interpersonal skills.

Desired Qualifications:
• 5+ years Field Claims Adjusting, Independent Adjusting, Inside Adjusting and/or relevant transferable business experience in the casualty insurance industry.
• Advanced level proficiency with caseload management for specialized/complex claims and associated processing and reserving practices.
• Advanced level investigation, analytical, problem-solving, multi-tasking, negotiation, caseload coordination/management, execution, collaboration, influence and leadership skills.
• Must have field experience adjusting casualty claims.
• Implement all Fair Claims Practices Statutes and Property and Casualty insurance regulations in Washington and Oregon.

Behavioral Competencies:
• A proven history of delivering outstanding customer service that includes attending to the customer’s needs; and providing guidance to policyholders, independent agents, claimants, and attorneys.
• Excellent teamwork, communication, mentoring, relationship building, and decision-making skills.
• The ability to exercise curiosity in a tactful manner and clearly explain insurance contract language.
• To effectively solve problems, manage time well and focus on results.
• To maintain a positive attitude, and provide flexibility to a shifting workload.
• A history of promoting integrity, preserving trust with customers and avoiding potential conflicts of interest.
Please apply online www.mutualofenumclaw.com
EOE

This position requires an Associate degree in business or public administration, or an Associate in Claims (AIC) from the Insurance Institute of America or comparable certification, with a minimum of three (3) years of claims management experience; or any combination of education and progressively responsible experience which would provide the applicant with the abilities to perform the job duties. NOTE: AIC certification is required within two (2) years of appointment.

The approved salary range for Claims Analyst is $50,886 to $62,583 annually, DOQ. A benefits package is available that includes health, dental & life insurances as well as paid holidays, sick leave and vacation, and Washington PERS.

While Open until Filled, those submitting a completed WCRP Application Form by close of business Tuesday, September 6, 2011 will be considered the initial pool of candidates. Claims Manager Susan Looker (susan@wcrp.wa.gov) or Executive Director Vyrle Hill (vyrle@wcrp.wa.gov) will address questions regarding the Claims Analyst position and this recruitment.

The WCRP Application Form and the Claims Analyst job description can be obtained from the Pool's website www.wcrp.info or by direct contact at 2558 R.W. Johnson Rd. SW, Suite 106, Tumwater, WA 98512-6103 - phone 360/292-4500 x107, fax 360/292-4501, or e-mail info@wcrp.wa.gov.

Job Functions / Responsibilities
• Manage, under the supervision of the corporate counsel, first and third party product liability claims and cases. Case management will include risk and cost containment, negotiation with claimants and their attorneys, communication with Division personnel, retention of experts, and regular reporting to corporate counsel.
• Prepare Transportation Recall Enhancement, Accountability and Documentation (TREAD) and recall related quarterly reports and communicate as necessary with National Highway Traffic Safety Administration (NHTSA).
• Manage and coordinate die-cast licensing program.
• Review and process legal invoices for claims and asbestos cases.
• Other projects as assigned.

Qualifications & Skills
• 2-5 years of claims handling experience.
• Excellent verbal and written communication skills.
• Excellent analytical, advocacy, and negotiation skills.
• Demonstrated ability to work independently.
• Ability to set and meet deadlines.
• Strong organizational skills with superior attention to detail.
• Demonstrated PC proficiency.
• Familiarity with truck/engine and medical terminology preferred.

Overview:
Adjust moderate to complex property claims; requires thorough comprehensive, evaluation and negotiation skills.

• Inspecting and adjusting new personal, farm and commercial claim exposures and managing a pending caseload.
• Managing costs and executing appropriate decision-making to advance compliance with insurance regulations and company expectations.

Desired Qualifications:
• 5+ years adjusting from start to finish; property claims from personal, farm and commercial lines polices in Oregon and Washington
• Advanced level proficiency in completing a thorough property claim investigation, objective and accurate coverage and damage evaluations.
• Thorough knowledge of Xactimate software, building nomenclature, construction processes, damage assessment, scoping and estimating buildings/structures. Ability to write a quality estimate and adjust a variety of structures and causes of loss. Ability to analyze expert reports, invoices and business income records. Proficient in fire and water damage remediation and restoration.
• Manage a typical pending caseload of 100 exposures.
• Implement all Fair Claims Practices Statutes and Property and Casualty insurance regulations in Washington and Oregon.

Our valued employees enjoy the unique opportunity to make a difference in the lives of others. We offer a professional and positive work environment with a focus on employee engagement. Selected candidate will receive a competitive compensation and benefits package*, and the support of a continuous professional development plan. The right person will strive to do their best, continuously improve and contribute to our success.

*Benefits include Medical, Dental, Vision; 401(k) with Company Match; Employee Discount on Personal Insurance; Vacation Purchase Plan; Wellness Reimbursement Program and an Annual Performance Compensation Plan. EOE

Apply on-line at www.mutualofenumclaw.com